Refund policy

Refund Policy

At Legacare 6, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward 30-day refund policy.

30-Day Money-Back Guarantee

You have 30 calendar days from the date of purchase to request a refund. Items must be in their original condition, unused, and in original packaging to qualify for a full refund.

How to Request a Refund

To initiate a refund, please contact our support team at contact.legacare@gmail.com with your order number and reason for the refund request. We will provide you with return shipping instructions and process your refund once we receive and inspect your returned item.

Refund Processing Time

Once we receive and verify your returned item, refunds will be processed within 5-7 business days. The refunded amount will be credited back to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exceptions to the Refund Policy

The following items are not eligible for refunds:

Items damaged due to customer misuse or negligence
Items used, worn, or damaged beyond normal use
Items without original packaging or proof of purchase
Customized or personalized products
Items purchased on clearance or final sale
Downloadable or digital products (once accessed)

Defective Products

If you receive a defective or damaged product, please contact us immediately at contact.legacare@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.